FAQ – KSGILLS.com | Since 1941, Pen Shop Malaysia, Pens Engraving, Corporate Pens Gifts

Buyer's Guide

Whether you’re a first-time buyer, a pen enthusiast, an experienced pen collector or a pen expert, we’re committed to helping you to find the perfect pen.

Buying a pen to use every day? Want something special to commemorate a birthday or anniversary? Hoping to find the next luxury pen to add to your collection?

With such a vast array of choice and different types of pens at different price points, it can be hard to choose a pen as a gift. This guide will help you make a decision – and find a pen they’ll treasure.

From starter handwriting pens to exclusive limited edition releases – explore and enjoy our range of writing instruments using this pen buying guide.

Looking to send a gift to a friend/family corporate or colleagues?

Here is a guide on how to send a surprise gift to your recipient

Step 1: Choose a pen from our store

Step 2: Add FREE Personalised Engraving text on the pen for a wonderful and bespoke gift (Optional) & Add to Cart

Step 3: Enter the Shipping DETAILS (of your recipient)

Your recipientdetails are for shipping purposes
They won't be informed that you are sending a gift

Step 4: Enter your BILLING DETAILS (MOST Important Step for a Surprise Gift)

Please ensure you enter YOUR Billing Details.
After placing an order @ KSGILLS.com, a order confirmation SMS & Email will be sent to you
If you do not enter billing details, your gift recipient will receive the SMS or Email, thus making it no longer a surprise gift

Step 5: Complete the order and choose payment method preferred. That's it, a surprise gift is on your way to your recipient soon!

Thank you for your order with KSGILLS.com

Are you looking to download the invoice for your order?

Follow the guide below to download the PDF invoice for your reference

Step 1: Login to your Email account, you would have received an order confirmation email from us after placing your order

Step 2: Click on the link "Click here to download your PDF Invoice"

Step 3: A PDF File will open in another window, you can print or save the invoice for your future reference

KSGILLS.com offers various payment methods

1) INSTANT Manual InterBank Transfer (This to SPEED-UP Order Processing and Delivery Arrangment)

2) PAYPAL: Local & International Credit/Debit Cards (Visa, Mastercard, AMEX & more) - Paypal account is optional/not required

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3) Malaysian Payment Gateway by Razer (FPX, Malaysian Online Banking, eWallets and more)

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We usually have an ongoing discount on select pens. Apply the discount code during checkout

Remark: NOT all pens are eligible for discount.

If the pen is eligible, once you apply the code during checkout, a discount will be shown

A corporate gift can help you reinforce alliances, expand your business or just remind clients you are there.

Celebrate your business milestones, show your clients you appreciate their business, or simply take care of your employees on those special occasions when a simple 'Thank You' is just not enough!

Our most popular items are our corporate pens; we can engrave a staff or company name, small logo or even a thank you message on most pens and the very nature of the pen means your message will be viewed over and over.

If you're a company/agent/government agency looking for bulk item purchases, please WhatsApp our online sales team for enquiry +6016-269-1941

Shipping Information

Are you Personalising (Engraving) your Item?

If yes, this can add 2-3 working days processing time to your order.

Option for FAST PROCESSING / Urgent Order is available. Price is displayed during checkout

I) Within Peninsular Malaysia

We use NEXT-Day Delivery package for all our courier companies
Once we have shipped out your order, in the best case scenario, the courier company may be able to delivery it by the end of next day
Otherwise, expect 2-3 days for the courier to deliver it to you

II) East Malaysia (Sabah/Sarawak)

Please expect up to 7-10 working days delivery time
In best case scenario, you may receive in 4-5 days

III) Which Courier Company do you use?

Within Malaysia, we usually use DHL eCommerce, J&T Express, PosLaju.
Courier company used is subject to change and is determined by our fulfilment team

I) Worldwide Shipping

We only ship with TRACKED Express courier worldwide (DHL Express/FedEx)
Best case: 3-5 working days
Additional delays may occurs if the package is held with your local customs or unexpected courier delays
International Orders may encounter additional brokerage fees, customs fees, duties, local taxes or other country-specific fees. Please check with your country's customs office for more details.
KSGILLS.com is not responsible for these additional fees, they are the responsibility of recipient. When you buy from us, you pay only the price of the items in your order and the shipping fee. Any additional charges come directly from your domestic government.
It is the customers' responsibility to take care of any taxes or import fees. We cannot change the value of items purchased to avoid tariffs or taxes.

We usually have an ongoing FREE Shipping Promotion within Malaysia above a certain order value. Orders below that value will be charged for shipping. Shipping cost is displayed during checkout. Refer to KSGILLS.com homepage for free shipping criteria.

All international shipping are charged a flat rate. Shipping cost is displayed during checkout. We will not subsidise international shipping charges.

Yes! We only shipped by tracked shipping methods. Once your order is shipped, you will receive a tracking link via Email & SMS. Click the link to view the movement of your order

Please email us at sales@ksgills.com (OR) WhatsApp +6016-269-1941 immediately if you realise that you gave us the wrong shipping address or you would like to change it — if it hasn't shipped yet, we should be able to correct it before it goes out the door.

If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you.

If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.